Communication Channels
Connect agents to messaging platforms like Telegram and Slack
Communication Channels let agents communicate with users through messaging platforms.
What are Communication Channels?
Communication channels are bidirectional connections that allow:
- Agents to send messages to users
- Users to message agents directly
- Real-time notifications and updates
Supported Platforms
Telegram
- Direct messaging with your Fide Twin
- Group chat integration
- Bot commands and responses
Slack
- Channel notifications
- Direct messages
- Thread replies
Discord
- Server notifications
- Channel messages
- Coming soon
- Outbound notifications
- Inbound message parsing (coming soon)
How It Works
- Connect Platform - Link your messaging account
- Configure Channel - Set up which teams/agents can use it
- Enable Messaging - Agents can now send and receive messages
Use Cases
- Notifications - Get alerts when tasks complete
- Twin Chat - Message your Fide Twin from anywhere
- Team Updates - Broadcast to team channels
- Support - Agents respond to customer messages